We never thought we’d experience this in our lifetime of selling things online via Shopee App as a seller. This dilemma has been brought about by Ninja Van, a courier with lots of complaints in error handling parcels and some untrusty delivery staff.
FULL POST: https://www.facebook.com/thejerny/posts/1718557388291965
SHOUTOUT SA NINJAVAN COURIER and Shopee Shopee Philippines NA NAGNANAKAW NG ITEM AT PERA. Here are the photos of proofs and conversations of the buyer, kung gaano kawalang kwenta ang NINJAVAN at SHOPEE customer service. I’m a seller and here’s what happened.

Napaka sinungaling! Ayan sabi ng customer hindi sila natawagan ng NINJAVAN!

Made up delivery comments. They did not call the customer.

Mentioned that customer wishes to cancel order, but when we talked about it with the customer, NINJAVAN has not contacted them. They just decided to cancel.

1st issue – STEALING PRODUCTS

May 18 inorder ng buyer yung parcel. Hindi nya nakuha dahil hindi daw siya tinawagan ng Ninjavan. So ending RTS (Return to Sender/Seller, in short ako/sakin) ang ngyare. Inabot ng ISANG BUWAN bago nabalik samin yung parcel.

Item before courier pick-up (before shipment to customer)

Without caps na!
After photo. Pagka return ng parcel saminl!
Item after the parcel/shipment has been returned. No caps included and top plastic area was forced open.

Pagdating ng parcel, WALANG mga takip ung dalawang gallon. Balot na balot yung mga gallon(see pictures below), dalawang patong ng plastic cover ginawa dyan, mahigpit ang pagkakabalot sa top pero paanong nawala ung mga takip?
Walang ibang kukuha nun.   Meaning, binutasan nila, pinilit sirain at tanggalin yung mga takip. And yes ninakaw nila yung DALAWANG TAKIP ng mga gallon! So paano namin mabebenta ulit ngayon to?
Bibili pa kami ganun? Package na nakuha namin (gallon + cap) tapos pagbalik samin, galon na lang. Bibili na naman kami, ganun? Oo madali lang naman bumili pero hindi ibig sabihin nun nanakawin nyo nalang anytime na gustuhin nyo! Yes takip lang yun pero pinaginteresan nyo pa!

2ND ISSUE – STEALING MONEY

– round gallon again and my item price is 142 pesos. Sellers knows may patong ng konti because kung magka shipping discrepancy ay may tubo pading kikitain. So ang ngyare si buyer is from Makati lang.
And the product is from Manila lang manggagaling. One gallon lang yung order. Supposedly ilang days lang dapat makakarating na ung item. Pero inabot ng 2weeks bago nareceive ni buyer. Tapos ang binalik na income samin ni Shopee 69.00 nalang??!

69 pesos nalang binalik!!! [69 pesos income for 1 round gallon worth 142 each lol)
When I checked the shipping information, nag enroute si Ninjavan sa Laguna (see pics below). Anong ngyare? Hindi namin kasalanan na nag enroute itong Ninjavan sa Laguna tapos babawasan nyo ng ganun kalaki ung income namin?! Hindi pa kayo nakuntento ninakaw nyo na nga dalawang takip ng gallon tapos nanakawin nyo din yung income??!!
Proof na umikot pa ng Laguna eh Manila-Makati lang shipment nito!

Note: Andami ko ng napa ship na gallon. Same courier but different buyers. Pero ito lang talaga nagka issue at half of the income yung ninakaw nila! May bawas na nga fees and charges for shopee tapos nanakawan pa nila. We know it’s just 69 pesos only. But it’s so unfair dahil HALF ng income mo yung binawas nila. We are also people working decently and every penny counts, especially this season of crisis! NAGHIHIRAP NA DIN BA KAYO?! lol
Proof na okay shipment naman sa ibang buyer for the same item within Manila/NCR.

So we called and emailed Ninjavan and Shopee for these issues. We waited and was being patient with them but it took a MONTH now and still no chance to resolve the issue.
Meron pa one time BINABAAN kami ng customer service na live chat nila. Mga BASTOS! They just keep on finding excuses to cover up their corruption.
Naghahanapbuhay ka ng maayos tapos nanakawan ka lang ng AKALA mong trusted and reliable na shopping app and courier.
Isang malaking CORRUPT po ang SHOPEE and NINJAVAN!! PALPAK ang customer service and Ninjavan as a courier is a big NO. HINDI SILA 100% MAPAGKAKATIWALAAN!!
READ FULL POST: https://www.facebook.com/thejerny/posts/1718557388291965

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